Complaints about Safe Hands Plans

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Complaints and Reviews

How Safe Hands Plans deal with Complaints from our Clients

After 3 years as Safe Hands Funeral Plans major agent, we have constantly evaluated their procedures at those rare times when we’ve had cause to utilise them.  These issues are usually trivial in nature but they have never been dealt with with that attitude as they are always resolved by a member of the senior management team, a not ‘another employee’.

Here are Safe Hands Funeral Plans own Complaints Procedures:

At Safe Hands Funeral Plans, quality, combined with value for money, form the bedrock of our operation. We enjoy an almost unblemished customer complaints record, and we work very hard to keep it that way.
If you have a complaint about any of the services provided by Safe Hands Funeral Plans, then please formalise your complaint by writing to us with as much detail as possible, to Customer Services (Complaints), Safe Hands Plans, 8 Peterson Road, Wakefield, WF1 4EB.
Upon receipt of your complaint letter, we commit to the following:

  • We will acknowledge your complaint within 7 days of receipt
  • Except for holidays or absence, a single individual will be tasked to dealing with your complaint and achieving a satisfactory and/or fair resolution
  • We will investigate your complaint thoroughly, and keep you suitably informed of actions and progress.
  • We will endeavour to reach a satisfactory and/or fair resolution within 28 days of the complaint being received. We will write / email you our conclusion of your complaint, capturing all details, points, and considerations, that have informed that conclusion.

Please note that in the interests of recording all complaints with complete accuracy, only those that are made in writing will be treated as ‘formal’, and afforded the level of attention and investigation detailed above.

Safe Hands Funeral Plans Reviews

As for reviews, you can read these at various locations on the internet but we recommend Trust Pilot as they closely monitor the status of the ‘Reviewer’ as to ensure that both competitors are not leaving negative reviews which aren’t real and the companies themselves are not leaving positive ones.

If you have used our services, we ask that you leave an honest review of your experiences.

Here’s our link to our reviews at Trust Pilot: Funeral Planning Solutions on Trust Pilot

Please do the same for Safe Hands Plans if you have anything to say about their products or service.

Here’s Safe Hands Plans reviews on Trust Pilot: Safe Hands Plans on Trust Pilot

If you would like to make a complaint about SafeHands Funeral Plans we strongly advise that you make contact with them to resolve the issue as they will always endeavour to do so.

If you would like to leave a comment about your experiences, please feel free to do so below in the comments section – We welcome all constructive feedback for the service you have received from Safe Hands after your purchase through us or any other agent.

So, what do you think ?